Privacy Policy
Last updated: July 2026
What we collect
When you create an account, request a service, contact us, or subscribe to our newsletter, we collect the information you provide directly: full name, email address, phone number, company name (if given), and a password (stored securely by our authentication provider — we never see or store it in plain text). If you place an order or shipment through your account, we also store the shipment, invoice, and payment records needed to fulfill and track it.
How we use it
We use this information to create and manage your account, process service requests and shipments, respond to inquiries, and — only if you subscribe — send shipping updates, offers, and marketing campaigns to your email. We do not sell your personal information to third parties.
Device & diagnostic data
If you use our mobile app and allow notifications, we store a device push token linked to your account so we can deliver shipment and order updates directly to your device; it's removed when you log out. If the app or website encounters an error, we may record technical diagnostic details — an error message, a stack trace, and your device or browser type — to help us find and fix the problem. These diagnostics are linked to your account only when you're signed in at the time of the error, so we can investigate issues affecting your specific account.
Marketing emails
Newsletter and campaign emails are only sent to addresses that opted in through the newsletter signup form or a service request. Every marketing email includes an unsubscribe link, and you can also stop receiving them at any time from our unsubscribe page.
Data retention & security
We keep account and transaction records for as long as your account is active and as needed to meet our legal and accounting obligations. Data is stored with our infrastructure provider (Supabase) using encryption in transit and access controls that restrict who on our team can view it.
Your rights
You can review or update most of your account details from your customer portal, or — in our mobile app — request account deletion directly from your account settings screen; this permanently anonymizes your personal details and revokes your login (order and payment records are kept as required for our financial and legal obligations). To request a copy of your data, ask us to correct it, or ask us to delete it another way, contact us at info@wtbapp.net.
Contact
Questions about this policy? Email info@wtbapp.net or use our contact form.